Contact
BACKROOM is an online-only retailer and sourcing service operating from Delhi and delivering across India.
Customer support and grievances
Email grievance@backroomindia.com or call +91 7011684013 for product questions, order support, privacy requests or a formal grievance. Include your order or request reference where available.
BACKROOM is owner-operated, so customer support and formal grievances use the same monitored email and phone. We acknowledge grievances within 48 hours and aim to resolve them within one month.
Legal seller and grievance details
Legal seller: Rishul Jain, sole proprietor trading as BACKROOM.
Grievance officer: Rishul Jain, Proprietor & Grievance Officer. Email grievance@backroomindia.com; phone +91 7011684013.
Principal geographic and correspondence address: 102 National Arcade, DDA, LSC, 1st Floor, Ghazipur, New Delhi - 110096, India.
Order messages
Sign-in codes, order confirmations and receipts are sent from orders@backroomindia.com. Replies and support requests should go to grievance@backroomindia.com so they enter the monitored support queue.
Where we are
BACKROOM operates online from Delhi, India. We do not have a walk-in shop. Orders ship insured and tracked across India.
Do not send returns or parcels without written instructions.
What we do not do
We do not ship outside India. We do not buy pieces from the public. We do not authenticate items you already own.
Before sending anything
Contact us first. BACKROOM has no walk-in counter and does not accept unsolicited parcels or returns.
LAST UPDATED 21 AUG 2026